Instant Messaging System: Live Chat Support Software and Web-Based Enterprise Instant Messaging Software.

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The Instant Messaging System (IMS) is a state-of-the-art instant messaging software package that facilitates communication with your customers, company's employees or community site. There are two distinct modules in the IMS: Customer Sales Support Module AND the Community/Company IM Module. Each module is built on the same technology foundation.

Which product are you interested in?

Customer Sales Support Module

Live Help / Live Support Software for your site

Resolve customer issues online

Push content to your customers

Secure & immediate help for your customers

Modeled after a call center phone switch

Skills-based chat routing to a live support person

Customizable and brandable to your company's color scheme and logos

Community/Company IM Module

Enterprise Instant Messaging (EIM)

Internal communication tool for companies

Community web sites

Secure and private communications

Person-to-person Instant Message (IM) chatting

Customizable and brandable to your company's color scheme and logos

Full presence management and account features

Our web-based instant messenger / instant message product can help to propel your company or community site to the next level. The use of instant message on the Internet is expected to surpass that of e-mail in the next year. And, your competitors are probably starting to offer live chat to help support their products or services. Live customer support can be a powerful tool to retain customer loyalty while at the same time, it will directly reduce your support costs. Don't get left behind on the instant messenger surge. Don't let products like MSN instant messenger or AIM instant messenger be productivity killers at your company. Deploy our instant message platform and take control of every facet of instant messaging. Use the power of instant messaging to leverage your company's products or services today!

Click here to demo either of our instant messaging modules

Enterprise Instant Messaging and Live Help Software